Information for Families

Application FAQs

 

When should I submit my application?

Online application forms must be submitted no later than 6 weeks prior to the camp start date. Applications submitted after this date may be subject to a $50 late processing fee.

 

What happens after my application has been submitted?

Once a complete application is received, the camper family is notified and the camper is automatically put on a wait list. Our Nursing Director reviews all forms and accepts campers on an individual basis. You will be informed by email whether the camper is accepted or not.

 

Where can I find the medical form for my doctor to sign?

Each camper must submit a signed Medical Form, to be completed and stamped by a licensed physician within 6 months of camp. Please upload the medical form to your online application.

kid on horse

Payment FAQs

 

How do you process payment?

When filling in the online application, you will be asked which method of payment you are using to pay for camp. Please select from one of the options when prompted.

Options are: Cheque, AFU, Credit Card, Medical Organization

 

When will you process payment?

If you choose to pay by credit card and enter your card details, you will be charged straight away. Otherwise, your payment will be processed when the application has been approved.

 

What happens to our payment if the application is declined?

If for any reason the application is declined, your payment won’t have gone through unless you paid by credit card before approval. In this circumstance your card will be refunded

 

What if I need to cancel?

Cancellations received outside of 4 weeks prior to camp start date will be refunded, less a $50 administrative fee.

Cancellations received within 1-4 weeks of camp start date will be refunded, less a $100 administrative fee.

Cancellations received within 7 days of camp will be refunded 50% of camp cost.

Cancellation fee does not apply if camper has to withdraw due to medical issues, providing a doctor’s note is given to the Sales and Registration Coordinator.

Camp FAQs

 

What should I pack?

Before you come to camp, we’ll be sure to tell you everything you need to know – from what to pack to how to reach us after hours. See the sample information package for an example of what to expect once you’re registered for camp, as well as some other important information in the sidebar above.

 

When do I drop off and pick up my child?

Zajac Ranch has a strict camper drop-off and pick-up time and we request that parents arrive between 2 pm and 4 pm on camp start date. Please note, gates to the ranch will be opened at 2 pm on camp start date. Camper pick-up time will be between 11 am and 12 pm on the final day of camp.

 

What is your tetanus shot policy?

If a camper does not have an up-to-date Tetanus shot and a puncture wound occurs while at Zajac Ranch, parents (or emergency contact) will be contacted to pick up the camper and bring him/her to a hospital. If an Immunization Certificate is sent one week prior to camp start, the camper will be allowed to stay onsite until camp week is completed.

 

What if my child has a medication change after I submit my application?

f your camper’s medication has changed, please complete a Medication Change Form and deliver a revised copy before or on camp start date.